Big Word interpreting service

The Big Word is an interpreting service that is used on the Helpline and also by other NDCS teams.

Big Word offer interpreters in over 100 different languages.

If a caller wishes to use the service they first need to call the Helpline themselves on 0808 800 8880 and tell us in English the name of the language they speak and their phone number.

If they are unable to do this they can get a professional to contact us and request it on their behalf. We then contact the Big Word who arrange the logistics of the call. They get an interpreter on the line and then call back the client and we have a three way conversation. The system works very well and it usually only takes around 5 minutes to set up once we’ve received the initial call.

Additional information